Van Cleef & Arpels has been embroiled in a controversy regarding their customer service and the quality of their jewelry, particularly their popular Alhambra collection. A recent TikTok video went viral detailing a customer’s experience where a new Alhambra bracelet showed signs of tarnishing within a short period, and Van Cleef’s response was perceived as unsatisfactory. This has led to questions about the brand’s commitment to quality and its handling of customer complaints
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